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Thursday, April 11, 2013

The Boston Globe Launches Improved Customer Self-Service Solution


The Boston Globe today has launched their new customer self-service solution focused on driving enhanced customer experience and loyalty. The solution, which was designed and implemented by Contact Solutions, a leading provider of cloud-based customer self-service, will more efficiently meet the varying needs of the media outlet’s broad customer base, supporting the Globe and the Worcester Telegram & Gazette – with a combined estimate of 1.8 million weekly readers.
The nearly 150-year-old newspaper has always made a commitment to provide the best customer service, and the new customer self-service implementation will help to better meet the evolving needs of its readers. From new credit card processing, to expanded complaints handling, and even vacation start and stop notices, the new self-service solution aims to speed up call resolution, significantly decrease caller frustration and contribute to a positive customer experience.
“Customer loyalty and delivering a great customer experience are of critical importance to our institution,” said Robert Saurer, Director of Customer Experience and Innovation at the Boston Globe. “Contact Solutions accelerated the launch to support our 2013 goals, and we are very pleased with their commitment to our business and the self-service enhancements that Contact Solutions brings our customers.”
The new IVR solution will also support:
  • Call authentication
  • Hour operations
  • Account balances
  • Reporting an issue with newspaper
  • Call back requests to combat long wait times in queue
  • Auto subscription renewal
“News media is in a time of flux, with customer preferences for print versus digital changing every day. In this period of transition, The Boston Globe understands that maintaining stellar customer service will be critical to maintaining reader satisfaction and loyalty,” said Paul Logan, CEO of Contact Solutions. “Our best-in-class self-service allows Globe readers to interact more seamlessly and quickly with the newspaper, and will help support an increased preference for self-service to quickly resolve subscription service inquiries.”
Contact Solutions is the only self-service IVR provider that offers your customers a personalized experience dynamically adapted to their individual behavior with improvement to customer experience. For more information on Contact Solutions, visit us atwww.contactsolutions.com.

Riverbed Launches Unified Application Performance Management Suite


New Release of OPNET AppInternals Xpert Delivers Integrated End-User Experience Monitoring and Transaction Tracing to Speed Problem Identification and Resolution, this application performance company, today announced the availability of Riverbed® OPNET AppInternals Xpert® 8.5, a unified application performance management (APM) suite that provides deep visibility into the performance of complex, multi-tier applications. The new features in OPNET AppInternals Xpert 8.5 combine to give complete visibility into the performance of applications, from the browser to backend databases. By integrating end-user experience monitoring with code-level transaction tracing and monitoring of application and system performance metrics, application support teams and developers now have the information they need to more quickly and collaboratively identify, troubleshoot, and debug application performance issues.

Increasingly, business performance equals application performance, with users relying on applications to reach customers, build products, automate business processes, and perform business-critical tasks. As applications have become more critical, however, they have become more complex. Riverbed Performance Management solutions address this complexity by giving IT visibility and actionable insight to deliver application performance users and the business demand.
With the introduction of OPNET AppInternals Xpert 8.5, application support, development, and QA teams have complete and coordinated visibility into application performance and, therefore, can proactively detect issues before they impact the business as well as analyze applications prior to deployment to identify bottlenecks that can impact performance in production. In addition, organizations deploying OPNET AppInternals Xpert 8.5 can take advantage of other Riverbed technologies, including Riverbed Stingray® Traffic Manager, to gain added visibility into end user experiences.
What's New: Unique Features and Capabilities in OPNET AppInternals Xpert 8.5
Service-oriented architecture and agile development processes are not only increasing the rate at which new applications are rolled out, but also causing applications to sprawl and increase in complexity. New features in OPNET AppInternals Xpert 8.5 combine to provide application support teams and developers with the information they need to quickly identify and address complex, multi-tier application performance issues.
New Integrated Development Environment Support
OPNET AppInternals Xpert now integrates with popular integrated development environments (IDE), including Microsoft Visual Studio and Eclipse. This integration enables bi-directional drill down to streamline application debugging and troubleshooting, and opens up visibility and enhances collaboration across application operations and developer teams. For example, operations teams can drill down from the transaction trace to the affected code to highlight the affected calls or methods for developers. Developers and QA staff can also quickly debug new releases by understanding where code is being used and who is using it in the production environment.
Tight Integration of End-user Experience Monitoring
OPNET AppInternals Xpert 8.5 integrates real end-user experience (EUE) monitoring with transaction tracing, and application component data-adding visibility into the front-end user experience and tying it back to the exact transaction responsible for the poor experience. This integration enables application support teams to start troubleshooting with an accurate end-to-end view of application performance from the user's perspective. As a result, these teams are aware as soon as a problem occurs and can use this end-user experience and transaction information to guide a "deep dive" into the application transaction and specific code.
End-user experience monitoring of web-based applications, including cloud-based applications, is achieved by leveraging lightweight JavaScript which can now be automatically injected via AppInternals agents or Stingray Traffic Manager, an application delivery controller that allows organizations to build custom functionality or implement traffic management policies that are unique to an application.
Transaction Trace Warehouse Enhancements
This release also enhances OPNET AppInternals Xpert's big data approach to APM, which provides application support and developer teams with access to thousands of different types of raw data and performance metrics and the context for analyzing it quickly and efficiently. OPNET AppInternals Xpert records and indexes all transaction traces-not just samples-through its Transaction Trace Warehouse (TTW). With every transaction captured, application teams always have the critical data they need at hand. A simple, powerful open-ended search speeds troubleshooting by making it fast and easy to find a single transaction among billions. A correlation engine automates troubleshooting by identifying cause-and-effect relationships across hundreds of thousands of transactions and performance metrics from across multiple application tiers. Moreover, patented analytics capabilities automatically identify unusual patterns for thousands of performance indicators to provide early warning into potential future issues.
"Whether organizations are deploying new applications, consolidating or virtualizing data centers, or migrating to the cloud, managing application performance requires a holistic view that includes end-user experience monitoring, application transaction tracing and component monitoring, and underlying infrastructure and network performance management," said Paul Brady, senior vice president and general manager of the Riverbed Performance Management Business Unit. "OPNET AppInternals Xpert provides our customers with a fast path to application problem resolution by delivering the actionable insight and data that application support and developer teams need to deliver the application and business performance."
Availability
OPNET AppInternals Xpert 8.5 is available now.

SinglePlatform Adds Yelp as Publisher



SinglePlatform has announced that Yelp is a menu publisher in SinglePlatform’s publishing partner network. Further, in the coming months, menu updates will go live in 24 hours or less. This enhanced capability will provide restaurants and other small businesses with the ability to quickly have their menus and price lists found by consumers who visit Yelp, which saw 100 million unique visitors in the month of January 2013 (according to Google Analytics).
“Consumers use Yelp for its rich, local content that also needs to be current and complete,” said Mike Ghaffary, vice president of business development at Yelp. “This partnership will help ensure consumers get the latest and most accurate menu and pricing information direct from the local businesses themselves.”
A recent SinglePlatform survey found that 85% believe it is important to be seen on major search sites and apps, like Yelp. However, the study also found that 49% of small businesses have never even updated their online listings. This partnership will help small businesses address the need to get critical menu and price list information listed on Yelp quickly to influence purchasing decisions.
“As one of the most trusted search sites for consumers, Yelp offers local businesses a fantastic opportunity to reach new customers,” said Wiley Cerilli, vice president and general manager of SinglePlatform from Constant Contact. “And we know how critical speed is today. With this new relationship, a local business can be more agile and take advantage of changing dynamics. For instance, a restaurant might decide to offer an appetizer special if its local team makes it to the March Madness final four. It’s a huge win for our customers as they look to stand out from the competition.”

Thomson Reuters Launches Industry’s First Fully Integrated Solution for PR Professionals


Thomson Reuters, the world’s leading source of intelligent information for businesses and professionals, today announced the launch of the industry’s first fully integrated public relations (PR) solution suite. The new MyMediaInfo solution offers a fast and easy-to-use interface that clients can use to search, filter and create editorial calendars, media contact profiles, social media influencers, press release publishing, media monitoring and clipbooks. View this video for an overview of MyMediaInfo. All components of the new MyMediaInfo were developed by Thomson Reuters specifically for this PR solution.
“We are very excited about the launch of the new MyMediaInfo, the only solution that truly integrates PR data, tools and analytics within a single platform,” said Gaugarin Oliver, global head of PR Services at Thomson Reuters. “We didn’t want to provide clients with an inconsistent user experience as they navigate across the platform by merely providing a single login to disparate components. A key differentiator for us is that we built all of the MyMediaInfo components ourselves to ensure the information and tools our clients are using are consistent across the solution. The feedback from our early adopters has been extremely positive. Clients realize the benefits of using one complete solution to gain better insight through fast cross-referencing and analysis. They also recognize the opportunity to save money and eliminate the need for multiple service providers.”
The new integrated MyMediaInfo platform allows PR professionals to quickly and effortlessly:
  • Identify traditional and social media contacts – all updates are date stamped and each profile includes all of the outlets to which a contact contributes so clients can easily gauge their sphere of influence. This includes Twitter, blogs and forums.
  • Identify media opportunities with access to the largest database of editorial calendars.
  • Distribute press releases to custom lists as well as to all major outlets, eliminating the need for third parties.
  • Monitor coverage of campaigns, companies and industries across print, online, social media and broadcast outlets. Clients can filter the coverage by contacts already in their media lists, and they can seamlessly research and add new contacts to their lists.
  • Create clipbooks with links to the selected articles and a graphical analysis of the impact of the coverage.
MyMediaInfo uses a subscription-based pricing model so there are no usage fees. Clients can issue unlimited press releases, conduct unlimited searches and create unlimited clipbooks. The PR Services business of Thomson Reuters employs the largest group of research professionals in the industry to verify the accuracy of the data within MyMediaInfo. In addition to the Web-based desktop solution, clients can also work with the PR Services research team to develop custom media measurement and sentiment analysis reports.
The Corporate Services business unit of Thomson Reuters provides insight, analytics and communications solutions to Investor RelationsPublic RelationsMarketing and Internal Communications professionals at thousands of companies worldwide. Our clients rely on our desktop, mobile, advisory and multimedia solutions to: monitor markets and peers, prioritize their outreach, reach and engage target audiences and measure the impact of their programs.

Financial Institution to Carry Out Part of its Share Buyback Program


Capgemini has concluded today a forward share purchase agreement with a financial intermediary for a maximum amount of € 34 million.

In accordance with the decision of the Board of Directors of Cap Gemini SA held on July 25, 2012, taken by virtue of the authorization granted by the Combined Shareholders’ Meeting on May 24 2012, the company has concluded today a share purchase agreement with an authorized financial intermediary, whereby the financial intermediary undertakes to sell, and the company undertakes to acquire, a number of shares corresponding to a maximum amount of € 34 million over a period starting April 03, 2013 and ending no later than May 29, 2013.
The price of the shares purchased by the company will be calculated on the basis of the arithmetic average of the daily volume-weighted average price of Cap Gemini shares over the acquisition period[1], after applying a discount. The maximum purchase price agreed does not exceed the limit authorized by the Combined Shareholders’ Meeting on May 24, 2012.

Cars with Eyes: Automotive Applications Drive Growth of Embedded Vision Market This Year?


"But just how—and when—these technologies unfold into new applications requires a panoramic, comprehensive view. How else could one foretell that computer vision applications would combine with handset processors to enable automobiles to see?"
Automotive applications such as lane-departure warning and self-parking will be among the major growth drivers this year of the market for embedded vision, an area of technology concerned with enabling machines to “see” and interpret data from computer vision software.
Revenue in 2013 for special-purpose computer vision processors used in under-the-hood automotive applications is forecast to reach $151 million, up from $137 million last year and from $126 million in 2011, according to theWorldwide Comprehensive Processors 2012 Report from IMS Research, now part of information and analytics provider IHS (NYSE: IHS). Expansion will continue during the years ahead at rates ranging from 6 to 9 percent, confirming the solid prospects in store for embedded vision, one of the fastest-growing trends in technology. By 2016, revenue is expected to amount to $187 million, as shown in the attached figure, equivalent to a six-year compound annual growth rate of 8.2 percent.
“Embedded vision can improve automotive safety and convenience features in a number of ways, playing a key role in applications like lane departure warnings, collision mitigation, self-parking and blind-spot notifications,” said Tom Hackenberg, principal analyst for embedded processors at IHS. “The total available market for embedded vision in under-the-hood automotive applications is massive, with the potential for installation in 94.7 million light vehicles by 2016, up from 71.1 million in 2011.”
The vision thing
Embedded vision allows machines to understand their environment through visual means, combining high-performance graphics-enhanced applications processors, digital signal processors and even field programmable gate arrays with computer vision software. While image sensors have been around for a long time, such sensors are unable to “see” without the aid of advanced processors in order to interpret an image. It is the combination of sensing and interpreting images that makes for vision, and the availability of powerful, low-cost processors has made it possible to incorporate vision capabilities into a wide range of embedded systems.
Automotive and factory automation systems are key markets
In automotive vision systems, one of the established markets for embedded vision, the trend is shifting from multiple small markets for embedded solutions toward a growing market for integrated intelligence, and is also heading for new applications enabled with even greater intelligence. While an older applications model could be found to feature many processors and cameras possessing a variety of individual performance needs and solutions, an integrated vision system boasts of multi-core and high-performance processors, with fewer cameras but more complex and cohesive solutions.
Embedded vision is also used in a variety of industrial security applications, another powerful growth driver for the field.
In factory automation, for instance, applications for this established market can be found in smart vision sensors, machine vision cameras and compact vision systems. As many as 6.1 million units of machine vision hardware could be possible by 2016, up from 3.3 million units in 2011.
Two other established markets for embedded vision are in video content analysis systems, where network surveillance hardware could total 38.7 million units by 2016, up from 11.2 million in 2011; and in military aerospace, where processors in military-grade applications are forecast to reach 92 million units by 2016, up from 83.5 million in 2011.
Embedded vision also growing in fledgling fields
Besides the established markets, embedded vision is also growing in the developing areas of gesture recognition, augmented reality and digital signage. Here the markets are considered to be less than mature but possess significant possibilities that can be realized in the short to medium term of three to six years.
In gesture recognition and augmented reality applications, for instance, embedded vision could be deployed in game systems, smartphones, cameras and camcorders. In digital signage, embedded vision could be utilized in commercial signage capable of targeted marketing based on video content analysis.
A third market segment for embedded vision lies in the emerging markets, where opportunities are projected to unfold over the longer term, likely from seven to 10 years. The emerging markets include facial recognition, such as identification by automated teller machines for financial transactions; transportation, in the form of self-guided vehicles and intelligent infrastructure; and medical, covering patient monitoring and interaction based on vision.
As the technology for embedded vision continues to evolve, so will the market for new applications, IHS believes. The synergy between computer vision and embedded applications will keep advancing, in the process giving rise to new uses of embedded vision and entirely new vision applications.
The vision for embedded vision
“Disruptive technologies such as embedded vision commonly result from the convergence of advancing applications and evolving hardware issuing from different markets,” Hackenberg said. “But just how—and when—these technologies unfold into new applications requires a panoramic, comprehensive view. How else could one foretell that computer vision applications would combine with handset processors to enable automobiles to see?”

World Wide Technology Wins Americas and Global MVP Executive Awards


World Wide Technology, Inc. (WWT), a market-leading systems integrator that provides innovative technology and supply chain solutions, today announced that its president, Joe Koenig, has been named both the Americas and Global recipient of the VMware Partner Network Award in the MVP Executive category.  The two awards were presented at VMware Partner Exchange 2013, VMware’s annual partner event in Las Vegas.
“VMware has a longstanding partnership with World Wide Technology and I am pleased to recognize their leadership team by naming Joe Koenig, VMware Partner MVP Executive of the Year for 2012,” said Frank Rauch, vice president, Americas Partner Organization with VMware.  “This award recognizes Joe and World Wide Technology for the success and investments they’ve made with VMware. WWT has earned more than 200 VMware certifications, four competencies, and specializations in Academic, Federal and Healthcare.  These investments plus their ‘best in class’ Advanced Technology Center uniquely align their capabilities with VMware’s key initiatives of  the Software Defined Data Center, End-User Computing and Hybrid Cloud.”
WWT specializes in delivering and supporting advanced technology solutions in the areas of data center and virtualization; mobility and borderless networks; unified communications and collaboration; and security. The company brings a new way of thinking and a proven approach to how organizations evaluate, architect and implement technology.  Through its Advanced Technology Center, WWT provides its customers with technical and engineering expertise and hands on access to the latest technology products and solutions.   WWT also offers a complete array of configuration and integration services and a full suite of advanced logistics, inventory management and supply chain solutions. 
“WWT is honored to receive these awards from VMware and proud of our leadership team led by Joe for their commitment, hard work and expertise,” said Jim Kavanaugh, chief executive officer with WWT. “We value our longstanding strategic partnership with VMware and view their technology as an essential part of how we help our clients transform their data centers to meet mission goals and produce outstanding business outcomes.”

Friday, March 29, 2013

NEC Acquires Full Ownership Of Indian Software Company

 NEC Corporation and HCL Technologies has reached an agreement for NEC to obtain full control of NEC HCL Systems Technologies (NHST), a joint venture software company. Based on the agreement, NEC will acquire HCLT’s 49 per cent share of NHST. As a result, NHST will become a wholly owned subsidiary of NEC. The subsidiary’s name is scheduled to become NEC Technologies India Limited in April 2013. 

NHST was established in October 2005 in order to enhance software developing resources in India. Since then, the company has developed software products for the platform business in partnership with the experience and knowledge of HCLT. The new subsidiary will play a key role in the development and system integration of NEC’s solutions business throughout the emerging India and Asia Pacific markets, as well as Europe and the US.

“NEC Technologies India will lead a global deployment of product technology and development,” said Takaaki Shimizu, Senior Vice President of NEC. “The company will become an offshore software development base for systems in Asia Pacific, Europe, the US and Japan, in addition to its current software development for the platform business. Moreover, NEC will strengthen its global sales and support by leveraging the new company’s experience and know-how in development, technology and business channels.”

Going forward, NEC aims to continue strengthening the global competitiveness of its products, costs, business promotions and human resources. Furthermore, NEC will create new value for customers as an IT partner that provides competitive products and support throughout the world. 

Opening Day App Updates Available Today



Updates Available for At Bat & At The Ballpark for iPhone, iPad, iPod touch and Android; Beat The Streak Presented by Dunkin' Donuts for iPhone & iPod touch

 MLB has announced the Opening Day updates to its suite of mobile applications, including the highest grossing sports app of all-time, At Bat, will be available across their respective supported devices. The list of apps includes At Bat, At The Ballpark and Beat The Streak Presented by Dunkin' Donuts. In addition, MLB.com At Bat 13 is making its debut on the new BlackBerry Z10 smartphone with features including MLB.TV live video streaming.

MLB.TV Premium subscribers again may upgrade to At Bat 13 for free on iPhone, iPad, iPod touch and Android devices, unlocking all premium features. Fans also may subscribe to MLB.com At Bat 13 for the one-time annual fee of $19.99. iOS users may pay $2.99/month using the recurring billing option available through the App Store.

MLB.com At Bat 13 for the BlackBerry Z10, available only for a one-time annual fee of $19.99, will give fans access to the app's features, developed and optimized for the device's mobile computing system. Those include: the Free MLB.TV Game of the Day; MLB.TV Premium subscriber login to watch every out-of-market game live and on-demand; home and away radio broadcasts; in-progress highlights; Gameday pitch tracking with realistic ballpark renderings; Condensed Games; Classic games library; league and team news, schedules and statistics; standings; and favorite team selection.

India’s Idea Cellular Selects Broadcom Android 4.0 Smartphone Platform

 Broadcom has announced that Indian telecom operator, Idea Cellular, has chosen the BCM21654G for use in its new Idea Ivory Android-based smartphone. By selecting one of Broadcom’s 3G platforms optimized for Android, Idea Cellular is providing customers with an entry-level smartphone offering enhanced functionality, powerful graphics, and advanced features including dual-SIM connectivity. 



“As the Indian market evolves from 2G to 3G technology, Idea Cellular is committed to proliferating 3G services by providing affordable, yet feature-rich smartphones that meet consumer demand for a satisfying mobile broadband experience,” said Sashi Shankar, Chief Marketing Officer, Idea Cellular. “Our partnership with Broadcom will not only provide our users with a better, faster Android device, but also transform the way people communicate.”

“With our complete, integrated smartphone platform, Broadcom provides device manufacturers in emerging markets with the technologies necessary to deliver an affordable Android device and capitalize on the smartphone revolution,” said Rafael Sotomayor, Broadcom Vice President, Mobile Platform Solutions. “We’re thrilled to work with Idea Cellular to enable low-cost smartphones with advanced features that take advantage of the mobile internet and offer a superior Android experience.”

As carriers expand their 3G networks, smartphone growth in India will be bolstered by low-end smartphones offering dual-SIM capability and local apps. According to research firm IDC, India and Brazil will join the United States, China, and United Kingdom as the top five country markets for smartphone shipments by 2016.1

Idea Cellular’s Ivory is the fifth Android smartphone the company has launched and the first device running on the Android 4.0 Ice Cream Sandwich operating system (OS). Powered by a Broadcom® BCM21654G chipset, it features a 1 GHz ARM Cortex A9 processor and an integrated and globally proven 7.2/5.8 Mbps HSPA modem with low-power VGA video support. The chipset also includes a 2G/3G cellular radio (RF), a power management unit (PMU), and an advanced connectivity suite including Bluetooth, Wi-Fi, FM, and GPS for a complete system solution.

Broadcom’s family of 3G and 4G LTE smartphone solutions deliver the features required for all tiers of smartphones, from affordable entry-level devices to high-performance superphones.  Idea Cellular’s Idea Ivory smartphone is available for sale in India now.